This Privacy Policy describes how Avendano Health Medical Wellness & Lab (“Avendano Health,” “we,” “us,” or “our”) collects, uses, and protects your personal information when you visit our website, schedule services, submit forms, or purchase laboratory or telehealth services (the “Site”).

Personal Information We Collect

When you visit our Site, we automatically collect certain information about your device and interaction with our website, including your web browser, IP address, time zone, cookies, and usage data. As you browse, we also collect information about the pages you view, referral sources, search terms, and how you interact with the Site. This is referred to as Browsing Information.

We collect Browsing Information using technologies such as:

•    Cookies

•    Log files

•    Web beacons, pixels, and tags

•    Analytics and tracking tools

When you schedule services, submit intake forms, or make a purchase, we may collect Personal and Health-Related Information, including but not limited to:

•    Name

•    Email address

•    Phone number

•    Billing and shipping address

•    Payment information

•    Date of birth

•    Medical intake information relevant to laboratory testing or telehealth services

This information is referred to as Service Information.

When we refer to “Personal Information,” we mean both Browsing Information and Service Information.

How We Use Your Personal Information

We use your Personal Information to:

•    Schedule, process, and fulfill laboratory, mobile phlebotomy, and telehealth services

•    Process payments and issue confirmations or receipts

•    Coordinate specimen collection and laboratory testing

•    Facilitate telehealth provider review and prescription fulfillment

•    Communicate with you regarding appointments, results, services, or support

•    Screen transactions for fraud, security, or compliance purposes

•    Improve our website, services, and patient experience

•    Conduct internal analytics and marketing performance analysis

•    Provide educational or promotional communications, where permitted by law and your preferences

Medical and health-related information is used strictly for healthcare operations, service delivery, and regulatory compliance.

Sharing Your Personal Information

We may share your Personal Information with trusted third parties only as necessary to operate our business, including:

•    Clinical laboratories

•    Telehealth platforms and licensed medical providers

•    Payment processors

•    Technology and analytics providers

•    Shipping and fulfillment partners

•    Compliance, legal, or regulatory authorities when required

We do not sell your Personal Information.

We may disclose information if required to comply with applicable laws, subpoenas, court orders, or to protect our legal rights, patient safety, or business integrity.

Analytics & Advertising

We may use analytics tools (such as Google Analytics or Meta tracking) to understand how users interact with our Site and to improve our marketing effectiveness. These tools may collect anonymized usage data.

You may opt out of targeted advertising using the following tools:

•    Facebook: https://www.facebook.com/settings/?tab=ads

•    Google: https://www.google.com/settings/ads

•    Bing: https://advertise.bingads.microsoft.com

You may also visit https://optout.aboutads.info to opt out of certain advertising networks.

Do Not Track

Our Site does not currently respond to “Do Not Track” signals from browsers.

Your Rights

If you are a resident of the European Economic Area (EEA) or other regions with data protection laws, you may have the right to:

•    Access your personal information

•    Request correction or deletion

•    Object to or restrict processing

To exercise these rights, contact us using the information below.

Please note that your information may be transferred to and processed in the United States or other jurisdictions where our service providers operate.

Data Retention

We retain Personal Information only as long as necessary to provide services, comply with legal and regulatory requirements, maintain records, and resolve disputes, unless a longer retention period is required by law.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements. Updates will be posted on this page.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact:

Avendano Health Medical Wellness & Lab